LUXCAR PTY LTD
Safety Management System (SMS)
ABN 56 167 641 241
Effective Date: 1 March 2019
Review Date: Annually
1. Safety Commitment Statement
Luxcar Pty Ltd is committed to ensuring that all commercial passenger vehicle services facilitated, arranged, or provided through our platform are delivered safely, responsibly, and in compliance with applicable laws and regulations.
Safety is our highest operational priority.
Luxcar is committed to:
• Identifying and managing safety risks
• Maintaining a documented Safety Risk Register
• Ensuring driver competency and fitness
• Maintaining safe and roadworthy vehicles
• Promoting open safety reporting
• Continuously improving safety performance
This Safety Management System applies to:
• All associated drivers
• All associated commercial passenger vehicles
• All staff and contractors
• All services arranged by Luxcar Pty Ltd
2. Safety Governance & Responsibilities
2.1 Safety Responsibility
The Director of Luxcar Pty Ltd holds overall responsibility for:
• Safety compliance
• Maintaining the Safety Management System
• Reviewing and updating the Risk Register
• Incident management and corrective actions
• Ensuring driver compliance with safety obligations
2.2 Associated Drivers
All associated drivers must:
• Comply with road laws and commercial passenger vehicle regulations
• Maintain valid driver authorisation and required accreditations
• Operate vehicles safely and professionally
• Report safety risks, hazards, incidents, or near misses
• Participate in required safety training
3. Safety Risk Register
Luxcar maintains a documented Safety Risk Register to:
• Identify potential hazards
• Assess risk likelihood and consequence
• Apply control measures
• Monitor and review risk effectiveness
The Risk Register is reviewed:
• Annually
• Following significant incidents
• When operational changes occur
4. Identified Safety Risks & Control Measures
A. Driver Fatigue
Risk: Reduced alertness due to excessive working hours.
Control Measures:
• Maximum working hour guidelines
• Mandatory rest periods
• Driver self-declaration of fitness before accepting bookings
• Monitoring of booking allocation patterns
• Drivers must decline bookings if fatigued
Drivers are prohibited from operating if not fit for duty.
B. Drug and Alcohol Management
Risk: Impaired driving due to substance use.
Control Measures:
• Zero tolerance policy
• Drivers must not operate under the influence
• Fitness-for-duty declaration
• Random or reasonable suspicion testing (where applicable)
• Immediate suspension pending investigation if suspected
Confirmed breaches result in immediate removal from service.
C. Vehicle Maintenance & Roadworthiness
Risk: Mechanical failure affecting passenger safety.
Control Measures:
• Vehicles must hold valid commercial passenger vehicle registration
• Compliance with inspection and roadworthy requirements
• Servicing in accordance with manufacturer schedules
• Daily pre-start vehicle inspections
• Immediate reporting of mechanical defects
• Removal of unsafe vehicles from service
D. Emergency Management
Risk: Accidents, breakdowns, or passenger emergencies.
Control Measures:
• Clear emergency response procedures
• Drivers instructed to contact emergency services immediately where required
• Incident reporting within 24 hours
• Insurance notification protocols
• Post-incident review process
Passenger safety is prioritised at all times.
E. Driver Behaviour & Professional Conduct
Risk: Unsafe driving or inappropriate conduct.
Control Measures:
• Professional conduct standards
• Defensive driving expectations
• Speed compliance requirements
• Monitoring of complaints and feedback
• Investigation of all safety-related complaints
• Removal for serious misconduct
F. Driver Competency & Medical Fitness
Risk: Driver unable to safely perform duties.
Control Measures:
• Valid driver authorisation required
• Compliance with medical fitness standards
• Mandatory disclosure of medical conditions affecting driving ability
• Periodic review of documentation
G. Training & Safety Awareness
Risk: Insufficient safety knowledge.
Control Measures:
• Driver onboarding safety briefing
• Ongoing safety updates
• Written policies and procedures
• Incident learnings communicated to drivers
• Clear reporting channels
Training includes:
• Fatigue management
• Emergency response
• Customer safety
• Incident reporting procedures
• Professional conduct standards
5. Incident Reporting & Investigation
Drivers must report:
• Collisions
• Injuries
• Passenger incidents
• Near misses
• Mechanical failures
• Safety complaints
Incident Process:
-
Ensure immediate safety
-
Contact emergency services if required
-
Notify Luxcar
-
Complete incident report
-
Investigation conducted
-
Corrective actions implemented
-
Risk Register updated if necessary
All incidents are documented and reviewed.
6. Driver Fatigue Management Framework
Luxcar implements:
• Monitoring of booking hours
• Rest break requirements
• Fitness-for-duty confirmation
• Escalation where excessive hours are detected
Drivers must not accept work when fatigued.
7. Drug & Alcohol Policy
Luxcar enforces a strict zero-tolerance approach.
Drivers must:
• Be drug and alcohol free while on duty
• Not consume alcohol or illicit substances prior to work
• Comply with testing requirements if requested
Non-compliance results in immediate suspension and investigation.
8. Vehicle Safety & Inspection System
All associated vehicles must:
• Meet commercial passenger vehicle standards
• Be maintained to manufacturer specifications
• Be kept clean, safe, and mechanically sound
Drivers must complete:
• Daily pre-start safety checks
• Immediate defect reporting
Unsafe vehicles are prohibited from operation.
9. Safety Reporting & Whistleblower Protection
Safety concerns may be reported via:
• Email: compliance@luxcar.com.au
• Direct management communication
Reports may be made confidentially.
Luxcar prohibits retaliation against any person reporting safety concerns in good faith.
10. Continuous Improvement
Luxcar conducts:
• Annual Safety Management System review
• Risk Register updates
• Complaint trend analysis
• Performance monitoring
• Compliance audits
The SMS is updated when:
• Legislation changes
• New risks are identified
• Following serious incidents
11. Compliance Statement
Luxcar Pty Ltd confirms that it:
• Maintains a documented Safety Risk Register
• Identifies and manages risks to passenger and driver safety
• Implements systems for fatigue management
• Enforces a drug and alcohol policy
• Maintains vehicle safety systems
• Provides driver training and supervision
• Maintains incident reporting and review processes
Safety is embedded in Luxcar’s operational culture and governance framework.
LuxCar Pty Ltd (ABN 56 167 641 241)
Email: compliance@luxcar.com.au
Website: www.luxcar.com.au
