Privacy Policy

LuxCar Pty Ltd

ABN 56 167 641 241

www.luxcar.com.au

1. Introduction

This Privacy Policy explains how LuxCar Pty Ltd ABN 56 167 641 241 and its successors or assignees (LuxCar, we, us, or our) collect, store, use and disclose your personal information when you use:

the LuxCar website (www.luxcar.com.au)
our online booking system
the LuxCar mobile application
the LuxCar driver app
any related digital service, software, platform or tool (collectively, the LuxCar Platform).

By providing personal information to us or by using the LuxCar Platform, you confirm that you have read, understood and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, you must stop using the LuxCar Platform.

2. Collection of Personal Information

We may collect personal information directly from you, automatically through your use of the LuxCar Platform, or through third-party integrations (including Stripe, Google and Apple services).

2.1 Types of Personal Information We Collect

Personal information we may collect includes, but is not limited to:

Name, company name and ACN/ABN
Contact details (email, phone number, address)
Pickup/drop-off details, booking and travel information
Location and GPS data (when using the LuxCar app)
Demographic information (e.g., postcode, region)
Payment information, including partial credit card details
Credit card tokens and payment confirmation data (processed securely by Stripe)
Account credentials (username, password)
Identification documents (if required for verification)
Driver licence and accreditation information (for chauffeurs)
Communication history, enquiries and feedback
Marketing preferences
Any other information requested on the LuxCar Platform or directly from you

2.2 Information Collected Automatically

When using the Site, booking portal or mobile app, we may collect:

Device information (type, model, OS)
IP address, browser type, language settings
App usage data and crash logs
Cookies and website activity
Pages visited, access times and referring URLs
Location data when using ride services or app features

2.3 Information from Third Parties

We may receive information from:

Stripe (payment confirmations, card tokens — not full card numbers)
Google Analytics
Booking partners and travel agents
Identity verification or fraud-prevention services
Corporate account managers
Marketing and advertising providers

If we receive your personal information from third parties, we will handle it in accordance with this Privacy Policy.

3. Use of Personal Information

We collect, hold and use your personal information for purposes including:

Providing chauffeur and transportation services
Processing bookings, payments and account registrations
Managing your customer profile and travel history
Communicating with you about bookings, updates or promotions
Verifying identity and preventing fraud
Internal record keeping and business administration
App performance and service improvements
Data analytics, app diagnostics and traffic analysis
Customising marketing, offers and content
Complying with legal obligations
Resolving disputes and providing customer support
Operating driver and corporate partner functionalities

4. Payment Processing — Stripe

We use Stripe as our merchant facility and payment processor.

When you make a payment:

Stripe handles and processes your credit/debit card information
LuxCar does not store full credit card details
Only card-type metadata and transaction references may be stored securely
Stripe may store and process data outside Australia

For more information, see Stripe’s Privacy Policy:

https://stripe.com/au/privacy

5. Disclosure of Personal Information

We may disclose personal information to:

5.1 Service Providers

Such as:

Stripe (payment processing)
IT service providers, website hosting and cloud storage
SMS and email gateway providers
App developers and technical support
Customer support platforms
Fleet and driver management systems
Marketing, advertising and analytics providers

Some service providers may be located overseas.

5.2 Legal & Regulatory Authorities

We may disclose information to:

Courts, tribunals and legal advisers
Law enforcement agencies
Regulators or government authorities
Where required by law or in connection with a legal claim

5.3 Credit & Debt Recovery Agencies

If required where payment obligations are not met.

5.4 Business Transfers

If LuxCar undergoes an acquisition, merger or business sale, we may transfer personal information where permitted by law.

6. Your Rights & Control Over Your Information

6.1 Choice and Consent

Providing personal information is voluntary but necessary for booking services and platform functionality.

6.2 Access

You may request access to the personal information we hold about you.

An administrative fee may apply.

6.3 Correction

You may request that we update inaccurate, incomplete or outdated information.

6.4 Restrict or Withdraw Consent

You may request that we restrict use of your personal information or withdraw consent for marketing.

6.5 Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs), you may lodge a complaint by emailing us.

We will investigate and respond in writing.

6.6 Third-Party Data

If you provide someone else’s personal information, you warrant you have their consent to do so.

7. Storage and Security

We take reasonable steps to protect your information from:

Misuse, interference or loss
Unauthorised access, modification or disclosure

This includes physical, technical and administrative safeguards.

However, no method of internet transmission is entirely secure.

You acknowledge that:

Information you transmit is at your own risk
We cannot guarantee absolute security
Unauthorised access may occur despite safeguards

8. Cookies, Tracking Technologies & Analytics

We may use:

Cookies
Web beacons (clear GIFs)
Tracking pixels
Analytics tools (including Google Analytics)
App usage logs
Device identifiers

Purposes include:

Improving the Site and app
Understanding user behaviour
Collecting statistical data
Storing preferences
Marketing and retargeting
Enhancing functionality

To learn how Google uses data visit:

https://www.google.com/policies/privacy/partners/

9. Links to External Websites

The LuxCar Platform may contain links to third-party websites.

We do not control these websites and are not responsible for their privacy practices.

This Privacy Policy does not apply to external websites.

10. Changes to This Privacy Policy

We may update or amend this Privacy Policy at any time. Updated versions will be posted on the Site.

Continued use of the LuxCar Platform constitutes acceptance of any changes.

You should check this Privacy Policy regularly.

11. Email, SMS & Push Notifications

11.1 Email

You may unsubscribe from marketing emails anytime via the unsubscribe link or:

unsubscribe@luxcar.com.au

Transactional emails (e.g., booking confirmations) will still be sent.

11.2 SMS

To stop promotional SMS:

Text STOP to +61432824444.

To stop all SMS (including transactional):

Text STOPALL.

(May affect your ability to receive service updates.)

To re-enable SMS: text START.

11.3 Push Notifications

Disable via your device settings.

(Some app features may be impacted.)

12. Contact Us

For privacy-related questions, complaints or requests: